5-Day Return Window
You have 5 days from the day you receive your iPhone case to initiate a return.
Return Conditions
- The item must be unused, with original tags, and in its initial packaging.
- Keep your receipt or purchase proof handy.
Return Process
- Contact us within 5 days of receiving your item to initiate a return request. You can reach us at casematepk01@gmail.com or +923203403397.
- We will review your request and provide instructions on how to return your item. Please note, items returned without prior approval will not be accepted.
Questions?
Feel free to reach out to us at casematepk01@gmail.com or +923203403397 for any return-related queries.
Damages or Wrong Items
If your iPhone case is damaged, defective, or incorrect, contact us immediately so we can fix the issue.
No Returns on Sale Items and Gift Cards
We don’t accept returns for items bought on sale or gift cards.
Exchanges
To exchange an item, return the original and make a new purchase.
Refunds
Once we receive and inspect your return, we’ll inform you about the refund status. If approved, you’ll get the refund within 5 business days. Remember, it might take additional time for your bank or credit card company to process the refund.
Refund Delays
If it’s been over 10 business days since your return was approved and you haven’t received your refund, please contact us at:
- Email: casematepk01@gmail.com
- Whatsapp: +923203403397